Automation
Keep people in the automation loop
Choose where a rule should act and where a person should decide.
July 14, 2026
1 min read
Eli Soren
/ FIELD NOTES
Automation
Automate the predictable
Use automation for stable, repeatable steps with clear inputs and reversible outcomes. Assigning an owner or requesting a missing field is a useful starting point. Preserve the original request so a reviewer can see why the rule ran.
Design the moment of judgment
When a decision is ambiguous, show the reviewer what is known, what is uncertain, and what action is required. Record the decision in the workflow. The aim is a system people can understand and correct as their work evolves.
/ KEY TAKEAWAYS
Assigning an owner or requesting a missing field is a useful starting point.
Record the decision in the workflow.
The aim is a system people can understand and correct as their work evolves.
Eli Soren
Co-founder · Engineering
A fictional engineer imagining dependable systems that teams can adapt as they grow.
/ KEEP READING
/CONTACT
Let’s make the next step clear.
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